Yashiro Nene 10cm Cotton Dolls Toilet-Bound Hanako-kun

When will my order be shipped and how long will it arrive?

Processing time of order is around 1-3 days; 

Standard shipping: 5-15 days to arrive usually.

Express shipping: 3-7 days to arrive usually.

Please notice it will take longer during holiday or to some countries.

What countries do you ship to?

We ship to most regions worldwide. when you click check out, you can see the shipping option, if there is no shipping option, which means your country is not in the shipping regions, and you can also contact us to see if we can add your country in.

Can l return or exchange an item?

We offer return and exchange within 14 days after receiving it, as long as it's undamaged, unused and contained in its original packaging with all tags and labels attached. Please contact us via email (Support@anime-bodypillow.com) or Whatapp (+86 13338858960) if you need return service.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we'll notify you by email.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven't received your order confirmation within 24 hours, please get in touch at Support@anime-bodypillow.com just in case there's a problem with your order. Please check your mailbox's spam or junk folder before contacting in case the order confirmation has been diverted there.

Can l track my order?

Yes. We'll provide updates at every stage of your order. In your delivery confirmation emails, you'll receive a tracking reference which you can use to check the progress of your order online. Or you can contact us to help to track. This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we'll notify you by email.

How do l cancel my order? You can contact us to cancel order at any time before processing via Support@anime-bodypillow.com